Our statements of service
These statements cover careers advice, complaints, queries and appeals against our decisions, support for disabled students, general student support and guidance, and equal opportunities. You can get copies of all of these from our Student Registration and Enquiry Service or your local regional centre.
If you have any problems with any of our services, please let us know as soon as possible so that we can put things right quickly. As a first step, you should get in touch with the area that provides the service. But if youre not sure who to contact, your local regional centre will help.
Keeping in touch
You can have as much contact with other OU students as you want. You can meet with members of your tutorial group, during and even after your course is finished.
Youll also automatically become a member of the Open University Students Association (OUSA) unless you choose to opt out. OUSA has branches throughout the UK and in some parts of Europe, which run educational and social events where you can meet other students. Its also represented on all the OU decision-making committees. The OUSA publication OU Student is published in our free student magazine Sesame, which youll receive four times a year.
Fees
If youre not eligible to pay a UK course fee (please see page 50), your fee will be higher than the UK fees. This is because we dont receive UK government funding for students resident outside the UK. To see how much your course will cost, please use the enclosed list of fees.
We accept payment in the currencies of all European Union countries, in Swiss francs or in US dollars, and by bank transfer. Well use the exchange rate which applies on the day we process your registration agreement.
Tuition
If youre outside the UK, we can offer you tutorial support by post and possibly by phone, fax, computer conferencing or email. Whether your tutor will be able to give tuition in person will depend on the number of students in your area.
You might also be able to contact other students to organise your own informal support group. Your OU representative or regional centre can give you some idea of the tutorial arrangements you can expect, but it isnt possible to give exact information until after the closing date, when we know how many students are registered.
Using Open Library
You will be able to use our online library service, Open Library, from outside the UK if you have access to the internet, visit www.open.ac.uk/library for further information about online resources.
Course software
Some courses include software that is either a compulsory or an optional part of how the course is taught, see www.open.ac.uk/personal-computing for
more details.
This software is intended for use on computers using Microsoft Windows but is tested only on UK English versions. If you use localisations of Windows (for example, a French version), you may find that the software doesnt perform as described in the course materials, although this isnt a common problem. Commercial software provided for educational use may also be designed for specific Windows versions.
If you do have any problems with the software, phone our Student Computing Helpdesk on +44 (0)1908 653972 or email LTS-student-helpdesk@open.ac.uk
Residential schools
For some courses and qualifications, you may need to go to residential schools. These are usually held on the UK mainland and youre responsible for making sure that you can get to them. Please see this prospectus or ask for further information.
Examinations
Not all of our courses have an exam, but for most of those that do there may be an exam centre in the countries listed on pages 56-57.
If your centre is a long way from you, we may be able to arrange to sit an exam closer to your home but only in exceptional cases. If we do, therell be an extra charge in 2005 this is £163 for each exam, and therell be a small increase in this charge in 2006.
If you move to another country after registering for your course, youll need to ask to sit an alternative exam and pay the appropriate extra fee as well as your initial fee. If youve paid UK fees but want to sit an exam in a centre in an agreed study area, youll also be asked to pay an additional fee.

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